Privacy policy

Privacy Policy

Last updated: June 4, 2026

GripEase operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GripEase is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, preferences, and settings, where applicable.
Transaction information, including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, make a purchase, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
From our service providers, including when we engage them to provide technology, payment processing, analytics, customer support, fulfillment, shipping, or other services.
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and improve the Services, including to process payments, fulfill orders, remember preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, and create a better shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing or promotional communications by email or other permitted methods, and showing you advertisements for products or services based on your interactions with our store, such as products you have viewed or added to your cart.

Security and Fraud Prevention

We may use your personal information to provide a secure shopping experience, authenticate accounts where applicable, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, provide information about your orders, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to applicable law and this Privacy Policy.

Such circumstances may include:

Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners who help us provide marketing services and advertising. For example, we may use services such as Meta to support advertising and measure the effectiveness of our marketing.
Third parties when you direct or consent to the disclosure, such as when you request that information be shared to fulfill an order or use third-party integrations.
Legal and protective purposes, including when necessary to comply with applicable legal obligations, enforce our policies or terms, or protect the rights, property, and safety of GripEase, our customers, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than where you reside.

We may also use Shopify features and services that process information from your interactions with our store to help operate, analyze, and improve the shopping experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our store, remember user preferences, understand how visitors interact with our website, measure advertising performance, and deliver relevant advertising.

These technologies may include the Meta Pixel and Meta Conversions API, where enabled.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of our website.

Your Rights

Depending on where you reside, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of your personal information, as well as certain rights regarding marketing and targeted advertising.

To exercise applicable privacy rights or ask questions about how GripEase handles your personal information, please contact us at support@shopgripease.com.

Contact Us

If you have questions about this Privacy Policy or how GripEase handles your personal information, please contact us at:

GripEase
Email: support@shopgripease.com

GripEase is owned and operated by POPESCU LUCIAN E-COMMERCE PFA.