Refund policy

GripEase Return Policy

We want you and your family to love your GripEase experience. That is why we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

1. RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It must include all accessories that arrived with the product.

2. HOW TO START A RETURN

To start a return, you must contact us first at support@shopgripease.com.

CRITICAL NOTE: Please do not send your purchase back to the manufacturer or to the address listed on your shipping label. We will provide you with a specific return shipping address and instructions via email once your return is approved.

Items sent back without first requesting a return will not be accepted.

Please note that customers are responsible for covering return shipping costs for non-defective items. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

CONTACT US

If you have any questions regarding returns or refunds, please contact us at:

GripEase
Email: support@shopgripease.com

GripEase is owned and operated by POPESCU LUCIAN E-COMMERCE PFA.